Return & Refund Policy

At PaddleLuxe, customer satisfaction is important to us. We want you to feel confident when shopping for our carbon pickleball paddles. Please review our return and refund policy below before placing your order.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must be:

• Unused and in the same condition that you received it

• In its original packaging

• Free from damage, wear, stains, or signs of use

• Returned with any included accessories, if applicable

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at:

Email: Support@Paddleluxe.com

Please include the following information in your email:

• Your full name

• Order number

• Reason for return

• Photos of the item, if the product is damaged, defective, or incorrect

Once your return request is reviewed, we will provide instructions for the next steps.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as PaddleLuxe is not responsible for lost return packages.

Refunds

Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.

If your refund is approved, the refund will be processed back to your original payment method. Please allow several business days for the refund to appear on your account, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at Support@Paddleluxe.com.

Please include your order number and clear photos of the issue so our team can review and assist you as quickly as possible.

If the issue is confirmed, we may offer a replacement, refund, or another suitable solution.

Non-Returnable Items

The following items are not eligible for return:

• Items that have been used or damaged by the customer

• Items returned without original packaging

• Items with missing parts or accessories

• Items returned after the 30-day return window

• Final sale or clearance items, if marked as such

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at Support@Paddleluxe.com.

Orders can only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our return process.

Exchanges

We currently recommend placing a new order for the item you want and returning the original item according to our return policy.

If you need help choosing the right paddle, feel free to contact our support team.

Contact Us

If you have any questions about returns or refunds, please contact us:

PaddleLuxe
Email: Support@Paddleluxe.com
Phone: 859-892-9075
Address: 7310 Highway 587, Mc Kee, KY 40447, United States